Privacy Policy

Three Volcanoes Farm, LLC (“Three Volcanoes Farm,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website, our SMS/text messaging program, our order and delivery communications, and our wholesale customer relationships.

1. Information We Collect

We may collect the following categories of information:

• Contact information you provide directly, such as your name, business or company name, mailing address, email address, and phone number.
• Order and delivery information, including the products you purchase or inquire about, delivery addresses, and related correspondence.
• Mobile and SMS information, including your mobile phone number and your consent to receive text messages from us, as described in Section 4.
• Website usage information, such as IP address, browser type, pages visited, and referring URLs, collected through cookies and analytics services (including Google Analytics and Vercel Analytics).

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support.
• Send welcome package follow-ups to prospective and new wholesale customers.
• Send order confirmations, delivery notifications, and other transactional communications.
• Process payments and fulfill orders.
• Improve our website, products, and services.
• Comply with legal obligations and enforce our Terms and Conditions.

3. How We Share Your Information

We share personal information only as needed to operate our business and only with parties bound by appropriate confidentiality and use restrictions. Categories of recipients include:

• Service providers who help us run our website, send email, deliver text messages (including our SMS provider, Twilio), process payments, and provide analytics.
• Delivery and logistics partners as needed to fulfill orders.
• Legal and regulatory authorities when required by law, subpoena, or to protect our rights and the safety of others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services we provide to you (for example, SMS delivery through Twilio) is permitted. All other categories of information shared with third parties exclude any mobile opt-in data and consent; this information will not be shared with any third parties.

4. SMS / Text Messaging Program

Three Volcanoes Farm operates an SMS messaging program for wholesale customers and prospective customers who provide their consent. The program is used to send:

• Welcome package follow-up messages to prospective and new customers.
• Order confirmations, delivery notifications, and other transactional updates.

How you opt in. You may opt in to receive SMS messages by (a) providing verbal consent at the point of sale, (b) providing verbal consent during a phone call with us, or (c) submitting your mobile number through a web form on our website with the SMS opt-in box checked.

Message frequency. Message frequency varies depending on your account activity and order status.

Message and data rates. Message and data rates may apply, depending on your mobile carrier plan.

Opt out. You may opt out of SMS messages at any time by replying STOP to any message from us. After you reply STOP, you will receive a confirmation message and will not receive further SMS messages from our program. To rejoin, reply START or contact us directly.

Help. Reply HELP to any of our messages for assistance, or contact us at the email or phone number listed in Section 9.

Carriers. Carriers are not liable for delayed or undelivered messages. Service is available on supporting carriers.

No mobile information (including phone numbers and SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences, measure traffic, and improve performance. We use Google Analytics and Vercel Analytics. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us using the information in Section 9. You may unsubscribe from marketing emails at any time using the unsubscribe link in those emails, and from SMS messages by replying STOP. Some communications (such as transactional order and delivery notifications) are required to operate your account and cannot be discontinued without ending the underlying service.

8. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Three Volcanoes Farm, LLC
27845 Shirley Shores Rd
Tavares, FL 32778
Email: info@3vfarm.com
Phone: 407-814-0287

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of our services after a change constitutes acceptance of the updated policy.